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In the evaluation phase of assistive technology (AT) service delivery, one of the primary goals is to thoroughly understand the individual's abilities, needs, and potential. This phase is critical as it sets the foundation for all subsequent steps in the AT service process. By identifying the user's capabilities and the areas in which they require support, practitioners can create a more tailored and effective approach to meet those needs.

This comprehensive assessment helps ensure that any assistive technology recommended is aligned with the user's specific circumstances, allowing for an optimal match between technology and user requirements. Understanding the consumer’s strengths and challenges is essential for guiding decisions about which types of assistive technology might be most beneficial.

While other options may play a role in AT service delivery—such as selecting specific devices, clarifying financial capabilities, and implementing the plan—the central focus of the evaluation phase is primarily on understanding the individual’s characteristics and needs, which ultimately informs all later steps in the process.