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Identifying appropriate consumers for Assistive Technology (AT) intervention is the foundational step in the service delivery process. This initial step involves recognizing individuals who would benefit from AT solutions. Understanding the specific needs of potential consumers sets the stage for the subsequent steps in the process, such as performing assessments and implementing tailored solutions. By focusing on the right individuals, practitioners can then carefully assess their needs and work collaboratively to design effective interventions.

Starting with the right audience is crucial; it directly influences the effectiveness of the entire AT service delivery process. Ensuring that the consumer is appropriate for AT intervention allows for a more targeted approach in assessing their needs and determining the most suitable technological solutions. Additionally, this step often includes gathering relevant background information and understanding the consumer's environment, preferences, and goals, which further informs the entire assessment and implementation phases that follow.